Customer Service Representative
Be the first person our patients talk to, in English and Spanish. You'll handle scheduling, check-in, and follow-up for a surgeon-led practice in Plano.
Apply for this roleFluent Spanish is required for this role
You'll need professional fluency in both English and Spanish: speaking, reading, and writing. You'll switch between the two throughout the day, explain pre- and post-op instructions in Spanish, and interpret during check-in and intake. It's the first thing we ask about in the application.
Se requiere dominio profesional del español y del inglés. Parte de la primera entrevista se realiza en español.
- 7,000+Procedures performed
- DoubleBoard-certified surgeon
- 5★Google rating
- 20/HappyPatient guarantee
About the role.
For most patients, the first contact with Visionary Eye is a phone call, and many of them are more comfortable speaking Spanish. In this role, you make sure every patient gets clear, accurate answers in the language they prefer, from the first call through their follow-up visits.
This is an in-office role at our Plano practice, not a call center. You'll work alongside the doctors and clinical staff, get to know patients over the course of their care, and help keep the front office running smoothly.
What you'll do
- Answer calls, texts, and emails as the practice's first point of contact.
- Schedule, confirm, and reschedule consultations, surgery dates, and post-op follow-ups.
- Interpret for Spanish-speaking patients during check-in, consultation intake, and pre- and post-op instructions.
- Collect and verify patient information, referrals, and insurance details ahead of each visit.
- Follow up with patients after visits, keep the schedule accurate, and pass clinical questions to the care team the same day.
- Welcome patients at the front desk and keep the office calm, friendly, and organized.
What we're looking for
- Professional fluency in Spanish and English, spoken and written.
- Experience in customer service, a front desk, a call center, or another patient-facing role.
- Comfortable with scheduling software, email, and a multi-line phone system, and quick to pick up new tools.
- Strong attention to detail. Names, dates of birth, insurance numbers, and appointment times need to be right the first time.
- Able to work in person at our Plano, TX office. This is not a remote role.
- Legally authorized to work in the United States.
Nice to have
Helpful, but not required. Apply even if you don't have them.
- Ophthalmology, optometry, or medical-office experience.
- Insurance verification, benefits, or prior-authorization experience.
- Experience with an EHR, patient portal, or CRM.
- A third language.
About pay
Pay is based on experience. We'll talk about it openly on the first phone call, before you're asked to come in for an interview.
What happens next.
- 01
You apply
Upload your résumé and choose the role you're interested in. You'll get a confirmation email once we've received it.
- 02
We review it
Someone on our team reads every application. If your experience is a good match, we'll contact you to set up a call.
- 03
A short phone call
We'll talk through your experience, what the role involves day to day, and pay. For bilingual roles, part of the call is in Spanish.
- 04
Visit the office
Come to our Plano office, meet the people you'd be working with, and ask us anything. It's your chance to get to know us, too.
Apply for customer service representative.
Upload your résumé and answer a few short questions. It takes about three minutes, and you'll get a confirmation email once we've received it.
Prefer email? Send your résumé to team@visionaryeyesurgery.com with “Customer Service Representative” in the subject line.
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